What we do

Using the CRISP program, we work through relationship with a model based on guidance, practical support and friendship.

Each refugee household is unique and has differing needs. Through friendship, we offer guidance and practical support such as:

1. Meeting the refugee household at the airport upon their arrival in Australia and transport to on-arrival accommodation.

2. Providing safe and suitable temporary accommodation to the refugee household, from their date of arrival, until they secure appropriate long-term housing.

3. Providing the refugee household with essential items upon arrival in Australia, including at least one week’s worth of food and groceries, seasonal clothing and at least one smartphone with a sim card and adequate data.

4. Providing the Refugee Household with weekly income support payments on a par with Commonwealth income support entitlements to enable the family to sustain themselves until they begin receiving income support via Services Australia.

5. Assisting with registration for Services Australia income support and Medicare.

6. Assisting the refugee household to open an Australian bank account.

7. Assisting the refugee household to secure appropriate long-term housing.

8. Providing the refugee household with suitable and good quality furniture, appliances and other basic household goods for their long-term residence.

9. Connect the refugee household with a local GP and any other healthcare provider required to meet their physical and mental health needs.

10. Assist the refugee household to enrol children in school and adults in English classes including the Adult Migrant English Program.

11. Providing settlement and integration support on an as-needs basis (including English language and employment support), to help the household achieve their goals and attain financial and general self-sufficiency for a period of 12 months from the household’s arrival in Australia.

12. Most importantly - we develop a friendship with the refugee household, inviting them to meals and our own activities.

We have networks and supporters who help us achieve these goals.

What is the CRISP program?